Privacy Policy

Last Updated: December 19, 2024

Introduction

WP Sprint, LLC (“WP Sprint,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our client portal.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Information You Provide to Us

Booking Information: When you schedule a consultation or pilot project call through our booking system (Cal.com), we collect:

  • Full name
  • Email address
  • Company website

Client Portal Information: When you become a partner and use our client portal (Zendo), we collect:

  • Name and email address
  • Profile information you choose to provide
  • Company and project details
  • Project files (design assets, UI files, images, logos, and other web project materials)
  • Messages and communications within the portal
  • Payment information (processed by third-party payment processors)

Payment Information: We process payments through third-party services including Stripe, Wise, and Mercury. We do not directly store your credit card information—all payment data is handled securely by these third-party processors.

1.2 Information Collected Automatically

Analytics and Cookies: We use cookies and similar tracking technologies to track activity on our website and collect certain information, including:

  • Browser type and version
  • Pages you visit and time spent on pages
  • IP address and general location data
  • Referral source
  • Device information

Advertising Pixels: We use LinkedIn and Facebook advertising pixels for retargeting and analytics purposes. These third-party services may collect information about your browsing behavior across different websites.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

  • To provide, maintain, and improve our WordPress development services
  • To manage your subscription and client portal access
  • To communicate with you about projects, deliverables, and service updates
  • To process payments and send invoices
  • To provide customer support and respond to inquiries

2.2 Business Operations

  • To understand how our services are used and improve user experience
  • To develop new features and services
  • To prevent fraud and ensure platform security
  • To comply with legal obligations

2.3 Marketing and Communications

  • To send you marketing communications about our services (you can opt out at any time)
  • To show you relevant advertisements through retargeting campaigns
  • To analyze the effectiveness of our marketing efforts

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

  • Cal.com – Call booking and scheduling
  • Zendo – Client portal and project management
  • Stripe, Wise, Mercury – Payment processing
  • Google Workspace and Google Drive – Email and file storage
  • Slack – Team communication and client collaboration
  • LinkedIn and Facebook – Advertising and analytics

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government regulations).

3.3 Business Transfers

If WP Sprint is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4. International Data Transfers

WP Sprint is based in the United States (Wyoming). If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

For Users in the European Union (EU) and United Kingdom (UK): We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR). When we transfer your personal data outside the EU/UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

For Users in California: We comply with the California Consumer Privacy Act (CCPA). See Section 8 below for your specific rights under California law.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Limited access to personal information by authorized personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Active Partners: We retain your information for the duration of your subscription and active partnership with WP Sprint.

Inactive Partners: Once you cancel your subscription, we will delete or anonymize your personal information within 30 days, unless we are required to retain certain information for legal, tax, or regulatory purposes.

Project Files: Project files stored in our client portal are deleted within 30 days of subscription cancellation.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 General Rights (All Users)

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to certain exceptions)
  • Data Portability: Request a copy of your data in a machine-readable format
  • Opt-Out of Marketing: Unsubscribe from marketing emails at any time
  • Cookie Preferences: Manage cookie settings through your browser

7.2 Rights for EU/UK Users (GDPR)

In addition to the rights above, EU/UK users have the right to:

  • Object to processing of your personal data
  • Restrict processing of your personal data
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with your local data protection authority

7.3 Rights for California Users (CCPA)

California residents have the right to:

  • Know what personal information we collect, use, disclose, and sell
  • Request deletion of your personal information
  • Opt-out of the sale of personal information (Note: We do not sell personal information)
  • Non-discrimination for exercising your privacy rights

7.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at: Email: hello@wpsprint.co

We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies to improve your experience and analyze how our services are used.

8.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly (e.g., session management)
  • Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
  • Marketing Cookies: Used for retargeting and advertising (e.g., LinkedIn Pixel, Facebook Pixel)

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may affect your ability to use certain features of our website.

For more information about managing cookies, visit: www.allaboutcookies.org

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@wpsprint.co, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on this page
  • Updating the “Last Updated” date at the top of this policy
  • Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

WP Sprint, LLC
STE R, 30 N GOULD ST
Sheridan, Wyoming 82801
United States

Email: hello@wpsprint.co

For EU/UK Data Protection Inquiries:
If you are located in the EU or UK and have concerns about how we handle your personal data, you have the right to lodge a complaint with your local supervisory authority.

13. Legal Basis for Processing (GDPR)

For users in the EU/UK, we process your personal data on the following legal bases:

  • Contract Performance: Processing necessary to provide our services and fulfill our contractual obligations to you
  • Legitimate Interests: Processing necessary for our legitimate business interests (e.g., improving our services, fraud prevention, security)
  • Consent: Where you have given explicit consent for specific processing activities (e.g., marketing communications, cookies)
  • Legal Obligation: Processing necessary to comply with legal requirements

You have the right to withdraw your consent at any time where processing is based on consent.

14. Do Not Track Signals

Some browsers have a “Do Not Track” feature that signals to websites that you do not want to have your online activity tracked. Our website does not currently respond to “Do Not Track” signals, as there is no industry standard for how to respond to such signals. However, you can manage cookies and tracking through your browser settings and opt-out of interest-based advertising.

Your privacy matters to us. Thank you for trusting WP Sprint with your information.